No show charges or cancellation penalties according to the policy are will automatically charge the credit card entered to generate the reservation. Upon check-in, guests must present a photo ID and the credit card used on the website for full payment or security payment.
(1) Cancellations:
The guest may cancel free of charge 7 days prior to the check-in date until 11:59 pm.
(2) Early Departure or No Show:
Early departure or no show will result in cancellation and 100% penalty.
(3) Reservation Modification:< /strong>
"Non-Refundable" reservations do not allow changes of dates or name.
Extending the reservation implies prolonging the original policies and restrictions.
(4) Refunds:
No refunds will be issued for late check-in or early check-out. In flexible reservations with full or partial refund of cancellations, they will be processed within 10 business days after the request and corresponding confirmation.
(5) Important:
Extensions of stay require a new reservation. All guests must be registered correctly at the time of generating the reservation, otherwise additional costs may be generated upon check-in.
Accommodation availability at the same property for additional guests is not guaranteed.
Guests under 18 years of age can only check-in with a parent or official guardian.< /p>
The price DOES NOT include applicable hotel service charges, charges for optional incidentals (such as minibar snacks or phone calls, etc.) or regulatory surcharges. The hotel will evaluate these rates, charges and surcharges at the time of check-out.
Natural Disaster:
Return certificate valid for unused nights within 1 calendar year. Not transferable or redeemable for cash. Subject to availability and restrictions.
Natural Disaster Alert:
No penalty for changing dates within 72 hours after the alert.
No Shows:
No penalty from the issuance of the alert up to 5 days after hotel normalization.
Rescheduling:
Original rate guarantee for trips within 1 year to the original date. Must be rescheduled within 30 days of the natural disaster, with seasonal restrictions applying.
Policy Changes:
The policy is subject to change without prior notice.
About us
Hotel Los Amantes Oaxaca, is an icon of architectural beauty enhanced by an extensive collection of art from Master Guillermo Olguín who has integrated a group of extraordinary artists to curate each of the rooms and offer a space of comfort that encourages rest and celebration of life, accompanied by world-class personalized service.